Contact Center Services

Core Features

In today’s day and age where every individual has extremely easy access to multiple forms of communication, we provide expert telesales and marketing services to sell or market products or services directly to the end client. Be it a customer or another business, our contact center team are specialists who can implement various different strategies to meet the objectives of a client.

We have worked with clients from various different industries who have trusted us to reach out to their customers using their data. We have managed projects at our contact center as well at remote locations. With in-house capabilities to develop custom CRM solutions, our cloud based platform helps in scaling the operations seamlessly whenever required, providing maximum flexibility to our clients.

The differentiating factor between two competing organization often comes down to the way they manage their current customers. Our skilled and well groomed agents take care of the customers’ needs by providing and delivering professional, helpful and, high quality service and assistance throughout the customer journey. Our contact center provides 24×7 support for any customer in need. Customer satisfaction plays an imperative role within any business. Not only is it a prominent indicator to measure customer loyalty, recognize unhappy customers, reduce churn and increase revenue.
Our Contact center service can be commissioned to stand-in as an acting contact center to purse payments of debts owed by individual, business or corporate customers. We have worked with clients from various different industries who have trusted us to reach out to their customers using their data. We have managed projects at our contact center as well at remote locations. With in-house capabilities to develop custom CRM solutions, our cloud based platform helps in scaling the operations seamlessly whenever required, providing maximum flexibility to our clients.
Every employee hired by client costs approximately three times their salary in logistics, compensation and insurance. When creating a costing model for employees, companies tend to negate the indirect costs which tend to add up to a lot. These costs include amenities, visa, work permits, etc. To cut down on operational and fixed costs, our clients outsource resources for BCP. We create in-house teams based on project requirement.

In case of telecom failure, agents can be shifted to a backup/share location for handling critical services to maintain business continuity till telecom services are restored.

Basic infrastructure is available:

  • Network cabling
  • Hardware & Software
  • Readymade furniture (tables & chairs)

Tele Sales
Customer Service
Up Selling & Cross Selling
Toll Free numbers
Customer Acquisition Services for Banks / Financial Institutions
Technical Support – L1 TO L3
Marketing Helpline
Tele Marketing
Bancassurance
Account Management
Market Research & Surveys
Collection Services
Shared Services
BCP Site for In-house Contact Centre
RSVP
24x7 Support
Renewals
Lead Generation
Debt Recovery
Help Desk – Ticketing
Warranty Support
Load More

We Think & Deliver

Data Direct has Call Centers in UAE, Oman, KSA and Sri Lanka. We pride on being a flexible organization and our local presence helps our clients feel comfortable when it comes to auditing our setup or meeting our team. Since we are local, security of Data is never an issue as it does not have to leave the country.

As we employ over 400 resources, we are able to set up an operation within the span of one week either in our premises or our clients’.

Call Center

Industries We Have Worked With


INSURANCE
RETAIL
Bank
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