Contact Center Services

The differentiating factor between two competing organization often comes down to the way they manage their current customers. Our skilled and well groomed agents take care of the customers’ needs by providing and delivering professional, helpful and, high quality service and assistance throughout the customer journey. Our contact center provides 24×7 support for any customer in need. Customer satisfaction plays an imperative role within any business. Not only is it a prominent indicator to measure customer loyalty, recognize unhappy customers, reduce churn and increase revenue.

Our Contact center service can be commissioned to stand-in as an acting contact center to purse payments of debts owed by individual, business or corporate customers. We have worked with clients from various different industries who have trusted us to reach out to their customers using their data. We have managed projects at our contact center as well at remote locations. With in-house capabilities to develop custom CRM solutions, our cloud based platform helps in scaling the operations seamlessly whenever required, providing maximum flexibility to our clients.

Every employee hired by client costs approximately three times their salary in logistics, compensation and insurance. When creating a costing model for employees, companies tend to negate the indirect costs which tend to add up to a lot. These costs include amenities, visa, work permits, etc. To cut down on operational and fixed costs, our clients outsource resources for BCP. We create in-house teams based on project requirement.

In case of telecom failure, agents can be shifted to a backup/share location for handling critical services to maintain business continuity till telecom services are restored.

Basic infrastructure is available:

• Network cabling
• Hardware & Software
• Readymade furniture (tables & chairs)