We have worked with clients from various different industries who have trusted us to reach out to their customers using their data. We have managed projects at our contact center as well at remote locations. With in-house capabilities to develop custom CRM solutions, our cloud based platform helps in scaling the operations seamlessly whenever required, providing maximum flexibility to our clients.
In case of telecom failure, agents can be shifted to a backup/share location for handling critical services to maintain business continuity till telecom services are restored.
Basic infrastructure is available:
Data Direct has Call Centers in UAE, Oman, KSA and Sri Lanka. We pride on being a flexible organization and our local presence helps our clients feel comfortable when it comes to auditing our setup or meeting our team. Since we are local, security of Data is never an issue as it does not have to leave the country.
As we employ over 400 resources, we are able to set up an operation within the span of one week either in our premises or our clients’.