THE ROLE OF BUSINESS PROCESS REENGINEERING IN HEALTH CARE
Business process reengineering (BPR) emphasizes the streamlining of cross-functional processes to reduce time and cost, improve quality and service, increase revenue and reduce risk. BPR is a set of activities designed to make sustainable improvements in the quality, speed, and cost of the process of an organization.
HEALTHCARE CHALLENGES- NEED FOR BPR
Healthcare organizations face several challenges on an ongoing basis, such as achieving strategic and operational success, providing efficient services, and improving their business processes. Some of the common challenges that encourage the use of BPR in the healthcare industry are:
- Medical errors and high costs of healthcare
- Medical outsourcing or globalization
- An increasing number of an older and heterogenous population
- Maintaining quality for a given cost
Given the above scenario, BPR appears to be the logical answer to improving health care services.
ROLE OF BPR IN HEALTH-CARE
BPR assists healthcare organizations to effectively and continuously improve their business processes. It also takes care of monitoring new technological advancements that can be integrated with existing business processes for increasing efficiency. One can expect several advantages from BPR, where healthcare is concerned:
- Reduction in medical and medication errors
- Increase efficiency
- Better access to healthcare
- Cost reduction
- Optimization of procedure
- Time effectiveness
- The satisfaction of both customer and health care provider
BPR- PATIENT CENTRED APPROACH
A multimodal approach is essential for improving efficiency in healthcare, which in itself is very complicated. Components that can improve clinical processes are health information systems, patient feedback, and multidisciplinary teams. BPR improves multiple levels of efficiency in specialized outpatient consults using tools like information – technology-based systems, process reengineering, and patient-centeredness. BPR would ideally :
- Automate and monitor processes in healthcare
- Redesign or improve clinical processes where necessary
- Identify patient expectations and improve patient care processes for better customer services
Innovation is becoming increasingly necessary in the highly demanding and costly healthcare systems worldwide. BPR and a patient-centric approach are demonstrable means to achieve tangible and positive administrative and health service-related outcomes. Patient-centred approaches allow hospitals to prioritize action plans. Professionals can be engaged in workforce planning and modelling of future needs. A multifaceted concept of a global change management system increases the odds of favouring hospitals to deal with exceptional situations.
With the menace of COVID 19 looming large, it has become imperative that healthcare organizations reinvent their processes and services to achieve the twin goal of a profitable outcome and providing exceptional healthcare services. UAE is no exception to the rule. We at Data Direct would be glad to help you navigate the innovative process of BPR in healthcare.