With the advent of digitalization numerous technologies are expected to work in harmony to achieve quicker processing, increased productivity, ensure availability of infrastructure while assuring elasticity in capacity to meet dynamic business needs. Further, organisations need specialized focus on cybersecurity to protect their sensitive data and digital assets from threats while ensuring business continuity, compliance and safeguarding customer trust.

These challenges have paved the way for outsourcing IT support to Managed Service Providers (MSP) as they allow clients to focus on their own business while the MSP caters to the clients IT demands and service management. Data Direct Group is a trusted IT partner in the Middle East that has, over the past 2 decades, consistently delivered innovative solutions to customers, ensuring quantifiable outcomes and an enhanced customer experience.

Data Direct Group offers specialized Managed Services portfolio which are customised to client business requirements. Our approach is consultative with the objective of designing solutions that assess bottlenecks, brainstorm best solutions and facilitate sprint-based deployment to achieve results in a phased manner.

Our team of industry experts have a strong background in management consulting, allowing them to seamlessly piece the puzzle together, while considering perspectives of process, tools, capacity planning, resource skill/certifications/experience, compliance requirements and various other parameters and build a valuable business proposition. Thus, ensuring our clients succeed in their business goals.

Data Direct Group upholds customer experience as its most critical success factor and as well a key differentiator.

Our USP:

1. Data Direct Group has been a premier player within the UAE government and banking industry delivering both remote and onsite services over 2 decades.
2. Has multiple contact center facilities/premises within UAE and as well within the Middle East to deliver a seamless service, while catering to BCP/DR criteria’s as well.
3. Has over 1500+ employees across various businesses along with a solid human resource management unit. With all businesses adhering to local and regional compliance requirements
4. Stable organization with strong regional presence with offices in UAE, Oman and Bahrain.
5. Best in breed technology and governance professionals assuring quality in delivery.
6. Strong partnership with industry leading vendors, service partners.

Our Offering:

• Infrastructure Managed Services.
• Application Managed Services.
• Managed Security.
• Cloud services. (PAAS, IAAS).
• Specialized IT manpower outsourcing.
• Remote/Onsite Service Desk.
• Remote/outsource of function as a service – BPO & contact centre services.