PROVIDING A PERSONALIZED / HUMAN EXPERIENCE
24×7 CUSTOMER SUPPORT
INCREASED CUSTOMER ENGAGEMENT
Queries are no problem as of now for chatbots. Let us assess how quick resolution of queries impacts customer service.
Average resolution time: Chatbots answer customer queries in real-time, thus improving response time
First response time: chatbots handle fAQs in the first interaction itself
The number of requests accepted: Increased conversations can be handled by chatbots ensuring that no chats are missed.
The number of issues resolved: Chatbots easily handle basic customer queries. This reduces the number of support tickets.