Outsourced Call Center – Insurance
Scope
Implementing a dialer model that was highly adaptable, intelligent, and completely self-manageable
Challenges
- Huge diversity of outbound campaigns
- Resource management issues
- Variances in contact data quality
- Encountering large number of voicemails
Solution
A dialer model which is
- Highly versatile predictive
- Ability to precisely control settings
- NTRA detection feature
These efforts resulted in:
- Highest number of successful calls per hour
- Vastly improved resource management
- Significant time saving by avoiding voicemails
