THE BATTLE OF THE BOTS- CHATBOT AS A SERVICE
As Bots score higher and higher on popularity charts, they are very likely to kill websites and mobile apps in the future altogether. The word that springs to mind on reading this is – unbelievable! The indications, however, bode well for bots.
FASTER THAN WEBSITES AND MOBILE APPS
Though bots are not that smart as yet, that’s the path they will be taking in the coming days. Right now, we do have bots that cannot teach themselves. They may not understand everything we say and may closely resemble lightweight apps rather than artificially intelligent personalities.
Soon we will have a world where the experience of talking to a business via a bot is as good as using its website or mobile app. People will choose to speak to a bot because bots load instantly. Websites, on the other hand, take seconds or even minutes to load. Mobile apps take up valuable space on your phone and need to be downloaded. They also take time to download. On the other hand, with bots, message them, and you are good to go.
EVERY BUSINESS WILL EVENTUALLY HAVE BOTS
Messaging apps are growing more popular by the day. For example, Facebook Messenger is growing faster than Facebook. With messaging apps becoming the most popular way for people to communicate, every business will need a way to engage on these platforms. The only scalable answer to this is Bots.
THE BOT ARENA
Chatbots or automated conversation systems are a broad category that includes everything from Amazon Alexa smart speakers to automated text chats on a company’s customer service page. The most powerful chatbots are virtual agents or assistants, as they are the ones that can make an impact on customers’ experience and company bottom lines.
Chatbots that are powered by artificial intelligence that understands and answers a wide variety of customer questions are essentially virtual agents. They scan the customer’s request. Simultaneously, they combine it with other information such as past purchases, geographic location, or account settings. By processing this information, they identify the customers’ intent.
Chatbots reduce costs. But what is more important is the improvements they make in customer experience. They are available 24x 7 and can answer customers’ queries faster than their human counterparts. Chatbots are incredibly effective in customer service applications in service-heavy industries like retail, travel, financial services, healthcare, and telecom.
Chatbots allow businesses to automate their customer interactions and streamline them for increased efficiency and improved productivity. If you are looking for Chatbots in the UAE as a solution to accelerate your business growth, Data Direct can assist you with enhanced Chatbot technology to power your brand.